1. Who we are
Rainbow Ocular Devices Sdn Bhd (Company No. 202401048133 (1593978-A)) is an ophthalmology product and medical-device distributor based in Malaysia.
Office: 78 A, Jalan BP 7/8, Bandar Bukit Puchong, 47120 Puchong, Selangor, Malaysia.
ENBM
Personal Data Protection
Privacy Notice
This Privacy Notice explains how Rainbow Ocular Devices Sdn Bhd collects, uses, discloses, stores and protects personal data in connection with this website and our business enquiries.
It is prepared with reference to the Personal Data Protection Act 2010 (Act 709) of Malaysia (PDPA), including the Notice and Choice Principle. It is intended as a clear public notice and does not limit any rights available under applicable law.
Last updated: 9 September 20262. Personal data we may collect
When you contact us or request a quotation, we may receive your name, organisation, email address, telephone or WhatsApp number, delivery location, product interests, estimated quantity and the information you include in your enquiry.
We may also receive limited technical and usage information such as IP address, browser or device type, pages visited, referring page and approximate location derived from technical information.
Please do not submit patient records, clinical images or other sensitive personal data through our quotation form, email or WhatsApp unless we have specifically requested it through an appropriate secure process.
3. How information is collected
Information may be provided directly by you through email, telephone, WhatsApp or the quotation enquiry interface. The quotation form prepares a message in your chosen email or WhatsApp application; it is not stored by this website before you choose to send it.
Technical information may be collected through cookies or similar technologies used by services such as Google Analytics. Embedded Google Maps and links to WhatsApp, LinkedIn and other third-party services are governed by those providers’ own privacy terms when you interact with them.
4. Purposes of processing
- responding to enquiries, quotations and requests for product information;
- communicating about availability, demonstrations, delivery, support and partnerships;
- operating, protecting and improving this website and understanding general website use;
- maintaining business records and meeting legal, regulatory, safety and compliance obligations; and
- preventing misuse, fraud or security incidents.
5. Disclosure of personal data
We may disclose relevant personal data to service providers supporting website hosting, analytics and communications; manufacturers, logistics providers or business partners when necessary to answer or fulfil your request; professional advisers; and competent authorities where required or permitted by law. We do not sell personal data.
6. Overseas processing and transfers
Some technology, analytics, communications or business service providers may process information outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure the transfer is handled in accordance with applicable PDPA requirements, including Section 129 where relevant.
7. Security, accuracy and retention
We take reasonable organisational and technical measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
We take reasonable steps to keep personal data accurate and up to date. We retain it only for as long as reasonably necessary for the purposes described above, to maintain appropriate business records, or to comply with legal and regulatory requirements, after which it will be securely deleted or anonymised where practicable.
8. Your choices and rights
Subject to the PDPA and applicable exceptions, you may ask to access or correct your personal data, withdraw consent where processing is based on consent, or raise a question or complaint about our handling of your information. Withdrawal may affect our ability to provide a requested service. You may also control cookies through your browser settings.
9. Contact us
For a privacy request or question, contact Rainbow Ocular Devices Sdn Bhd using the details below. To help us respond, please provide your name, contact details and a clear description of your request.
Office: +60 3-8066 7448 · Mobile: +60 10-266 1852
10. Updates to this notice
We may update this notice when our practices, services or legal obligations change. The latest version will be published on this page with its revision date.